The Rules Of Debt Collection
We have all heard the horror stories of debt collectors harassing debtors to the point that they cannot take it anymore, but many people do not know that there are rules governing debt collection that all debt collection agencies must adhere to or face severe penalties. If a debt collection agency that is contacting you is breaking any of these rules, you can report them to the Federal Trade Commission for a violation of the Fair Debt Collection Practices Act. You may be entitled to financial compensation and damages due to the actions of the debt collection agency.
No Misrepresentations
A debt collection company is not allowed to misrepresent who they are when they contact you. They cannot claim that they are from a credit monitoring bureau, an attorney’s office, or government agency if the information is not completely true and honest. They are not allowed to claim that any document sent by them is a legal document if it is not. If they are asked, they must state their name, the company that they work for, and the reason for calling the individual.
No Verbal Abuse
The representatives of collection agencies cannot use abusive or profane language when they are contacting a debtor about a debt that they are attempting to collect. Obscene language, threats of violence or bodily harm, and even threats of arrest are prohibited by the Fair Debt Collection Practices Act and can result in the company being fined a significant amount of money for each occurrence investigated by the Federal Trade Commission. If a debt collection representative becomes verbally abusive on the telephone, hang up and report the incident as soon as you can.
Verification Requests Must Be Honored
If you do not believe that the debt is valid, you can request that the debt collection agency send you verification in writing that you owe the money that they are attempting to collect. This information must be sent within five days of the request and should include a description of the debt, the total amount owed, and the steps that can be taken to dispute the debt if the person believes that they do not owe any money or if the information provided is inaccurate.